Experienced help is here.
To offer the best help possible to our customers, our Technical Support Team includes both IT professionals and Diesel Diagnostic Experts. Our diesel technicians have 150+ years of combined experience, while our IT professionals have 25+ years of combined experience. Together, they make a rapidly growing, expert team and are on standby to help with any hiccup a customer might encounter when using one of our products or working with their equipment. With over 80,000 calls and 10,000 chats answered annually, their expertise and readiness to help are unmatched.
We never stop learning.
Our IT professionals host a variety of certifications and degrees in areas relating to hardware, software, and security. Coming from the garages of truck, off-highway, and marine shops just like yours, our diagnostic experts maintain certifications from but not limited to International, Cummins, Paccar, Mercedes/Detroit, Ford, CAT, Komatsu, Case, Navistar, and John Deere. Additionally, our technicians continue to learn and train through Diesel Laptops specialized training classes and LinkedIn Learning, along with a vast array of other resources to keep current and certified on the technological trends in this continuously evolving industry.
Multilingual support.
In order to help as many customers as possible, we have technicians that are fluent in English, Spanish, Portuguese, and Japanese. As always, we will continue to do our best to diversify our team in the best way possible to provide complete coverage of care to our customers.
Upgrade Your Support Package.
Every purchase of a complete kit priced at $2,495 and up includes twelve months of complimentary access to our Premium Technical Support. After that time, support package pricing varies by hardware/software. You can view a complete list of available support packages, or you can use our Support ID Lookup tool to purchase the best package that suits your technical support needs.
