Refund policy
Diesel Laptops strives to ensure customer satisfaction with every purchase. To facilitate a smooth return process, we have established the following return policy guidelines for our various product categories:
MONEY BACK GUARANTEE PRODUCTS AND CRITERIA
Texa and Jaltest Kits: Customers are eligible for return within 60 days of unit delivery if they meet the following criteria:
- Unit is not purchased through an outside financing company.
- The customer has participated in the Onboarding Program.
- The customer has completed the Texa/Jaltest DLU training course.
- Users requesting return due to functionality or technical issues must speak with our technical support team to troubleshoot and verify issues prior to proceeding with return.
Diesel Handheld/Diesel Handheld Pro/Diesel Tablet: Customers are eligible for return for within 30 days of unit delivery if they meet the following criteria:
- The customer has completed the associated DLU training course for their product.
Universal Kits/DL Decoder/Nexiq USB Link 3: Customers are eligible for return within 30 days of unit delivery.
TEXA/JALTEST/DL Cables: Customers are eligible for return within 30 days of unit delivery. Item must be unused and include original manufacturer packaging.
15% RESTOCKING FEE PRODUCTS AND CRITERIA:
Products that do not fall under the Diesel Laptops brand or Texa/Jaltest kits are eligible for return but are subject to a restock rate of 15% of the original purchase price.
Unit must be in like new condition to be considered for return. Damage or wear will result in additional restocking fees. Examples of these products include CanDo products, AutoEnginuity products, OEM adapters and hardware, etc. The return policy for these products can be found on the website listing.
NOT ELIGIBLE FOR REFUND:
The following products can not be returned and do not qualify for refund:
- OEM Software
- Licensed Software
- Module Add-Ons
- Renewal Support Packages